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How to report an issue with the Worksana Mobile App

Steps to reporting a bug or issue while using the Worksana app if other troubleshooting methods are not working

Z
Written by Zack Pierce
Updated over 7 months ago

If you think you’ve found a real bug, you can send us a detailed report right from the app.

Steps:

  1. Open the side menu (hamburger icon in the top left).

  2. Turn on the toggle for “Report an issue.” (This stays on for 3 days.)

  3. Recreate the problem in the app.

  4. Shake your phone — a report form will appear.

  5. Fill in your name, company, and a brief explanation, then submit.

This sends us a short video (app only), background code logs, and diagnostics. It helps us fix issues fast.

Important: If you don’t recreate the issue before shaking your phone, the report won’t capture it properly.

Next step: Let your administrator know you submitted a bug report so they can alert our support team.

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